KeyBank Mobile Banking

### How to Use the KeyBank Mobile Banking App Welcome to the KeyBank Mobile Banking app! This guide will walk you through the key features and how to use them effectively to manage your finances with ease and security. #### **Getting Started** 1. **Download the App:** - Visit the App Store (for iOS) or Google Play Store (for Android) and search for "KeyBank Mobile Banking." - Download and install the app on your mobile device. 2. **Sign In:** - Open the app and sign in using your existing KeyBank Online Banking User ID and password. - If you haven’t registered yet, you can enroll directly through the app. 3. **Set Up Security Features:** - Enable biometric login (fingerprint or face ID) for quick and secure access to your account. - Set up a four-digit passcode for additional security if you prefer not to use biometric features. #### **Managing Your Accounts** 1. **View Account Balances:** - After logging in, your account balances will be displayed on the main screen. - Use the QuickView feature to check your balances without fully signing in. 2. **Transaction History:** - Tap on an account to view detailed transaction history for the last 90 days. - You can search and filter transactions to find specific details. 3. **Transfer Funds:** - Easily transfer money between your KeyBank accounts by selecting the “Transfer” option. - Follow the prompts to choose the accounts and the amount you wish to transfer. #### **Making Payments** 1. **Bill Pay:** - Access the Bill Pay feature from the main menu to pay your bills. - You can add new payees, schedule payments, and manage your payment history. 2. **Send Money:** - Use the “Send Money” feature to transfer funds to friends, family, or other accounts. - This feature supports sending money to other KeyBank customers and external accounts. #### **Depositing Checks** 1. **Mobile Check Deposit:** - Select the “Deposit” option from the menu. - Follow the on-screen instructions to photograph the front and back of your check. - Confirm the details and submit your deposit. You will receive a confirmation once the deposit is successful. #### **Managing Your Cards** 1. **Manage Cards:** - View and manage your KeyBank debit and credit cards under the “Cards” section. - Lock and unlock your cards if lost or stolen, update your PIN, and activate new cards. - Check your credit card rewards points and redeem them directly from the app. #### **Account Settings** 1. **Update Personal Information:** - Access the “Settings” menu to update your contact information, security settings, and notification preferences. 2. **Set Alerts:** - Manage alerts for transactions, balances, and other account activities to stay informed about your finances. #### **Additional Features** 1. **Find Branches and ATMs:** - Use the built-in locator to find the nearest KeyBank branches and ATMs. 2. **Access Statements:** - View and download your account statements and tax forms from the app. 3. **Open New Accounts:** - Explore and open new KeyBank checking, savings, or credit card accounts directly through the app.