Absa Banking App

**Absa Banking App User Guide** Welcome to the Absa Banking App, your gateway to secure and convenient banking at your fingertips. This guide will help you navigate the app and make the most of its features to manage your finances efficiently and securely. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "Absa Banking App." - Download and install the app on your smartphone. **Register and Log In:** - Open the app and follow the prompts to register. You’ll need your Absa account details to get started. - Set up a secure PIN or use biometric authentication (fingerprint or facial recognition) for quick and secure access. ### 2. **Navigating the App** **Home Screen Overview:** - After logging in, you’ll land on the home screen where you can view your account balances and recent transactions. - Use the menu at the bottom of the screen to access key features like "Pay," "Transfer," "Manage Cards," and "More." ### 3. **Managing Security** **Approve or Reject Transactions:** - For added security, you can manually approve or reject transactions. This feature helps prevent unauthorized activities on your account. **Facial Biometrics:** - Enable facial recognition for an extra layer of security. This feature can be activated in the app settings under "Security." **Card Control:** - If your card is lost or stolen, use the "Manage Cards" section to stop the card immediately and request a replacement. - You can also use the Temporary Lock feature to limit your card's usage to till point transactions, online transactions, or disable it entirely. ### 4. **Simplifying Your Banking** **Virtual Assistant Abby:** - Navigate the app and find what you need with the help of Abby, your virtual assistant. Simply tap on Abby’s icon and type or speak your request. **PayShap for Instant Payments:** - Use PayShap for instant payments to anyone, anywhere. Go to the "Pay" section, enter the recipient’s details, and complete the payment within seconds. **Reversing Debit Orders:** - If you notice an unauthorized debit order, you can reverse it directly through the app. Navigate to "Manage Transactions" and select the order you want to reverse. **Adjusting Banking Limits:** - Easily increase or decrease your transaction limits in the "Manage Accounts" section to suit your needs. ### 5. **Managing Your Money on the Go** **Scan to Pay:** - If you forget your card, you can still make payments by scanning a QR code with your phone. Simply select "Scan to Pay" from the home screen. **Accessing Bank Statements:** - Need a stamped bank statement? Access and download your statements directly from the app without visiting a branch. Go to "Statements" under "More." **CashSend:** - Withdraw money from any Absa ATM without your card by using CashSend. Enter the recipient’s phone number and amount, and they’ll receive a code to withdraw the cash. **Purchasing Airtime, Data, and Electricity:** - Buy prepaid airtime, data, or electricity for yourself or others quickly. Select "Buy" from the home screen and follow the prompts. **Playing Lotto:** - Try your luck with the Lotto directly through the app. Simply select "Play Lotto" under "More" and choose your numbers. ### 6. **Getting Support** **Access Help and Support:** - If you need assistance, go to the "More" section and select "Help & Support." You can find FAQs, contact information, and chat support. **Contact Customer Service:** - For direct assistance, use the in-app chat or call customer service from the "Help & Support" section. ### 7. **Logging Out** **Log Out Securely:** - To log out, tap on the profile icon and select "Log Out." Always ensure you log out after each session, especially if you’re using a shared device. With this guide, you’re now ready to fully utilize the Absa Banking App. Enjoy the convenience and security of managing your finances anytime, anywhere.