Zelle

**Zelle App User Guide** Welcome to Zelle, the fast, safe, and easy way to send money to friends and family directly from your U.S. bank account. This guide will help you navigate the Zelle app and use its features effectively. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "Zelle." - Download and install the app on your smartphone. **Enroll Your Account:** - Open the Zelle app and follow the prompts to enroll. - You can enroll using a Visa® or Mastercard® debit card linked to your U.S. checking account. - If your bank supports it, you can also enroll by using your online banking username and password. ### 2. **Sending Money** **Choose a Recipient:** - Tap on “Send” from the main menu. - Enter your recipient’s U.S. mobile number or email address. Ensure that this information is associated with their Zelle account. **Enter the Amount:** - Input the amount of money you want to send. - Review the details, including the recipient’s information and the transfer amount. **Send the Money:** - Tap “Send” to initiate the transfer. - If the recipient is already enrolled with Zelle, the money will typically arrive in their account within minutes. - If the recipient is not yet enrolled, they will receive a notification with instructions on how to complete the payment. ### 3. **Requesting Money** **Request a Payment:** - Tap on “Request” from the main menu. - Enter the U.S. mobile number or email address of the person from whom you want to request money. - Specify the amount you are requesting and add a note if needed. **Send the Request:** - Review the details and tap “Request.” - The recipient will receive a notification of your request and can send you the money through Zelle. ### 4. **Managing Your Transactions** **View Your Transaction History:** - Tap on “Activity” to see a list of your past transactions. - You can review both sent and received payments, as well as any pending requests. **Cancel a Pending Payment:** - If the payment hasn’t been accepted yet, you can cancel it by going to the “Activity” tab, selecting the transaction, and tapping “Cancel.” ### 5. **Security Features** **Stay Secure:** - Zelle uses advanced security features to protect your transactions. - Always verify the recipient’s information before sending money to ensure it goes to the correct person. **Monitor Your Account:** - Keep an eye on your transaction history to monitor any unexpected activity. - If you notice any unauthorized transactions, contact your bank or credit union immediately. ### 6. **Using Zelle Through Your Bank’s App** **Access Zelle in Your Banking App:** - If your bank or credit union offers Zelle, you may already have access through your bank’s mobile app or online banking platform. - Log in to your banking app, look for the Zelle option, and follow the prompts to send or request money. ### 7. **Support and Assistance** **Get Help When You Need It:** - If you have any issues or questions, visit the “Help” section within the Zelle app. - You can access FAQs, troubleshooting guides, and contact customer support for further assistance. **Update Account Settings:** - In the “Settings” section, you can update your personal information, such as your linked email address or phone number, and manage your notification preferences. With this guide, you’re now ready to use the Zelle app to send and receive money quickly, securely, and easily. Enjoy the convenience of instant money transfers with Zelle!