Hotels.com: Travel Booking

### Hotels.com App: User Guide #### Getting Started 1. **Download the App:** Install the Hotels.com app from the App Store (iOS) or Google Play Store (Android). 2. **Sign In or Create an Account:** Open the app and sign in with your existing Hotels.com account, or create a new one if you don’t have an account yet. #### Searching for Hotels 1. **Enter Destination and Dates:** On the home screen, input your destination, check-in, and check-out dates. 2. **Select Number of Guests:** Specify the number of guests and rooms needed. 3. **Search:** Tap the “Search” button to view available accommodations. #### Filtering and Sorting Results 1. **Apply Filters:** Use the filter options to narrow down results by price, star rating, guest rating, amenities, etc. 2. **Sort Results:** Sort the listings by price, guest rating, distance from a location, or other criteria to find the best options. #### Viewing Property Details 1. **Select a Property:** Tap on any hotel or accommodation listing to view detailed information. 2. **Read Reviews:** Check guest reviews and ratings to gauge the quality of the property. 3. **View Photos:** Browse through photos of the rooms and facilities to get a better idea of the accommodation. #### Booking a Hotel 1. **Choose a Room:** Select the type of room and rate you prefer. 2. **Enter Guest Information:** Provide the necessary guest details for the booking. 3. **Payment Options:** Choose your payment method. You can pay online or select the option to pay at the hotel (if available). 4. **Complete Booking:** Review your booking details and confirm the reservation. You will receive a confirmation email. #### Managing Bookings 1. **View Bookings:** Access the “My Bookings” section from the app’s menu to see your current and past reservations. 2. **Modify or Cancel:** Select a booking to view details, and choose the option to modify or cancel if needed (subject to the hotel’s cancellation policy). 3. **Offline Access:** Save your booking confirmations for offline access when traveling. #### Earning and Redeeming Rewards 1. **Earn Stamps:** Collect 1 stamp for each night stayed at eligible properties booked through the app. 2. **Track Progress:** Check your stamp collection progress in the “Rewards” section. 3. **Redeem Rewards:** Once you collect 10 stamps, you can redeem them for a reward night. The reward night value will be based on the average daily rate of the 10 stamps collected, excluding taxes and fees. #### Additional Features 1. **Exclusive Deals:** Enjoy app-exclusive discounts and last-minute deals. 2. **Favorites:** Save your favorite hotels and accommodations for easy access later. 3. **Push Notifications:** Enable push notifications to receive updates on booking status, exclusive offers, and travel tips. #### Customer Support 1. **Help Center:** Access the Help Center through the app’s menu for FAQs and support articles. 2. **Contact Us:** Use the in-app contact options to reach Hotels.com customer service for assistance with bookings or any issues you encounter. Enjoy your travels with the Hotels.com app, and take advantage of all the features designed to make your hotel booking experience seamless and rewarding!