Halifax Mobile Banking

Halifax Mobile Banking App User Guide Welcome to the Halifax Mobile Banking app, your convenient tool for managing your finances securely and effortlessly from your smartphone or tablet. This guide will walk you through the app's features, helping you make the most of your banking experience. Getting Started Download and Install the App: Visit the App Store (iOS) or Google Play Store (Android) and search for “Halifax Mobile Banking.” Download and install the app on your mobile device. Register Your Device: Open the app and enter your Online Banking username, password, and memorable information. If you’re new to Online Banking, you can create these credentials directly in the app. Ensure your phone number is up-to-date with Halifax, as you will receive a verification code to complete the registration. Set Up Security Features: For quicker and more secure access, enable fingerprint or Face ID authentication (available on supported devices). You can also set up a 3-character combination from your memorable information for an alternative sign-in method. Navigating the App Home Screen Overview: Once logged in, you’ll see an overview of your Halifax accounts, including your current, savings, and credit card balances. Swipe between accounts to view balances, recent transactions, and statements. View Transaction Details: Tap on any account to view detailed transaction histories. You can view individual transactions, check money coming in and going out, and search for specific transactions by date or amount. Making Payments and Transfers Transfer Money: Tap on “Transfer” from the home screen. Select the account you want to transfer from and to, enter the amount, and confirm the transfer. You can also set up future-dated transfers or manage standing orders. Pay Bills and New Payees: To pay bills, select the “Payments” option, choose a saved payee, or add a new one by entering their details. You can also pay your loan or credit card bills directly through the app. If you need to pay someone quickly, use the “Pay a Contact” feature to send money to their mobile number. Managing Your Cards Freeze and Unfreeze Your Card: If you’ve misplaced your debit card, tap “Manage Card” and select “Freeze Card” to temporarily block transactions. Unfreeze the card when you find it or if you need to resume its use. Report Lost or Stolen Cards: In the “Manage Card” section, select “Report Lost or Stolen” to notify Halifax. You can order a replacement card directly through the app. Order Replacement Cards and PINs: If you need a new card or PIN, request it by going to “Manage Card” and following the prompts. Cheque Deposits Deposit Cheques: Select the “Deposit Cheque” option from the home screen. Follow the on-screen instructions to take a photo of the front and back of the cheque. Confirm the details, and the cheque will be processed without the need to visit a branch. Earning Rewards and Extras Cashback Extras: Activate Cashback Extras in the app to start earning cashback on your purchases at selected retailers. Browse available offers, activate them, and see your cashback accumulate in your account. Security and Account Management Reset Your Password: If you forget your Online Banking password, you can reset it directly in the app by following the “Forgotten Password” link on the login screen. Update Contact Details: Keep your contact details up to date by going to “Settings” and selecting “Update Contact Details.” Stay Safe Online: Halifax provides robust online security features, including transaction alerts and secure messaging. Be cautious of phishing attempts—Halifax will never ask for your full PIN, password, or account details via email or phone. Getting Help Contact Customer Support: If you need assistance, use the “Call Us” feature in the app. You’ll be connected directly to customer support without having to go through additional security checks. You can also find answers to common questions in the “Help” section. Stay Informed: The app will notify you of important updates and features. Make sure your notifications are enabled in your device settings to receive these alerts. Tips for Using the App Regularly Check Your Transactions: Review your transactions frequently to ensure all activity is authorized. Set Up Notifications: Enable notifications for low balances, large transactions, and upcoming payments to stay on top of your finances. Explore All Features: Take advantage of the app’s features like Cashback Extras, cheque deposits, and card management to fully benefit from Halifax’s services.