ebtEDGE

Here’s a user guide for the ebtEDGE app: --- **ebtEDGE App User Guide** Welcome to the ebtEDGE app! This guide will help you navigate the app and make the most of its features, allowing you to manage your SNAP or TANF benefits with ease and security. ### **Getting Started** 1. **Download and Install**: Download the ebtEDGE app from your device’s app store. 2. **Sign In or Register**: - If you’re a new user, select “Register” and follow the prompts to create an account using your EBT card number and personal details. - If you already have an account, sign in using your User ID and Password. ### **Home Screen Overview** Once logged in, the home screen provides an overview of your account, including your current balance and recent transactions. Here’s what you can do: - **Check Balances**: Instantly view your SNAP or TANF benefit balances. - **View Transaction History**: Review all recent transactions and deposit details. - **Access Benefit Schedule**: See when your next benefits will be deposited. ### **Logging In Securely** 1. **Biometric Login**: - If your device supports fingerprint or face recognition, you can enable biometric login for quick and secure access. - To set this up, go to the app settings and activate biometric login. 2. **Traditional Login**: - You can also log in using your EBT card number and PIN for secure access. - Enter your User ID and Password if you prefer this method. ### **Managing Your Account** 1. **View Deposit History**: - Tap on “Deposit History” from the home screen to view past benefit deposits. 2. **View Transaction History**: - Access detailed information about your recent purchases and withdrawals by tapping on “Transaction History.” 3. **Change Your PIN**: - To change your PIN, navigate to the “PIN Management” section. Follow the prompts to securely update your PIN. ### **Finding SNAP Retailers** 1. **Locate Nearby Retailers**: - Tap on the “Find SNAP Retailers” option. - Use your device’s location services to find retailers near your current location or another area you’re interested in. ### **Setting Language Preferences** 1. **Select Your Language**: - Go to the settings menu and choose your preferred language: English, Spanish, or Haitian Creole. ### **Getting Help** 1. **Access Help Center**: - If you need assistance, visit the “Help Center” within the app. Here you’ll find answers to common questions and additional support resources. ### **Logging Out** To log out, tap on your profile icon or the settings menu, and select **Log Out**. Always log out after each session to keep your account secure. --- This guide provides clear instructions on how to use the ebtEDGE app, making it easy for you to manage your benefits securely and efficiently.