Direct Express Mobile

**How to Use the Direct Express® Mobile App** **1. Download and Install:** - Download the Direct Express® Mobile app from the Google Play Store or Apple App Store. - Make sure your card number starts with 533248 before downloading this app. If your card number starts with 511563, download the app with the yellow Direct Express® logo. **2. Register Your Account:** - Open the app and register by entering your Direct Express® Debit MasterCard® card details. - Follow the on-screen instructions to complete the registration process. This is required before you can log in for the first time. **3. Log In to Your Account:** - After registering, log in using your username and password. - If you forget your login details, you can use the app’s recovery options to reset your credentials. **4. Check Your Account Balance:** - Once logged in, you can view your current account balance on the home screen. - The balance is updated in real-time, showing your most recent transactions. **5. View Transaction History:** - Tap on the “Transactions” tab to see a detailed history of your recent transactions. - You can view purchases, withdrawals, and deposits made to your account. **6. Manage Your Card:** - Use the app to manage your card settings. You can activate or deactivate your card, set up alerts, and update your account information. - If your card is lost or stolen, you can report it directly through the app and request a replacement. **7. Find ATMs:** - Use the “ATM Locator” feature to find nearby ATMs where you can withdraw cash using your Direct Express® card. - The locator provides directions to the nearest ATM and indicates whether fees may apply. **8. Make Purchases:** - Use your Direct Express® card for in-store or online purchases wherever Debit MasterCard® is accepted. - You can also use your card to buy money orders at the U.S. Post Office or pay bills online. **9. Access Customer Support:** - If you need assistance, use the “Help” or “Customer Service” options within the app to contact support. - You can also find answers to frequently asked questions in the app’s support section. **10. Set Up Alerts:** - Set up transaction alerts and notifications to keep track of your account activity. - You can choose to receive alerts for specific types of transactions, low balances, or when funds are deposited into your account. By following these steps, you can effectively use the Direct Express® Mobile app to manage your federal benefits and your Direct Express® Debit MasterCard® account securely and conveniently.