Capitec Bank

**Capitec Bank App User Guide** Welcome to the Capitec Bank app, your secure and convenient tool for managing your finances on the go. This guide will help you navigate the app and make the most of its features. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "Capitec Bank." - Download and install the app on your smartphone. **Register and Activate the App:** - Open the app and follow the prompts to register. You’ll need to scan your ID and take a few selfies for verification. - Set up a secure Remote PIN that you’ll use to access the app. ### 2. **Managing Your Account** **Open a New Account:** - If you don’t already have a Capitec account, you can open one directly through the app. - Follow the instructions to complete your account setup, and choose to have your card delivered or pick it up at a branch. **View Account Balances and Transactions:** - The home screen displays your account balances and recent transactions. - Tap on an account to view detailed transaction history. **Update Account Settings:** - Go to the “Profile” or “Settings” section to update personal information, manage security settings, and adjust your app preferences. ### 3. **Making Payments and Transfers** **Pay People and Accounts:** - Tap on “Pay” from the main menu to pay people, accounts, or services like DStv, SARS eFiling, or your TV license. - You can also make instant payments to other banks in SA. **Pay Using QR Codes:** - Use the “Scan to Pay” feature to scan QR codes at checkout points or on bills, allowing for quick and secure payments. **Send Cash:** - Tap “Send Cash” to send money to friends or family, which they can collect at selected retailers or Capitec ATMs without needing a card. **Manage Debit Orders:** - View and manage your debit orders and DebiCheck mandates under the “Transactions” section. ### 4. **Card Management** **Manage Your Cards:** - Go to the “Cards” section to view all your linked cards. - You can stop lost or stolen cards, update card withdrawal and purchase limits, and manage contactless payments by turning the tap-to-pay feature on or off. ### 5. **Savings and Investments** **Open and Manage Savings Plans:** - In the “Save” section, you can open up to 4 additional savings plans. - Personalize your savings goals and choose to fix your savings to earn higher interest rates. ### 6. **Insurance** **Manage Your Insurance:** - Get free estimates for insurance products directly through the app. - Purchase and manage your funeral plan under the “Insure” section, available 24/7. ### 7. **Credit Services** **Access Credit Estimates:** - In the “Credit” section, get free personalized credit estimates based on your financial profile. - Manage your existing credit products, including loans and credit limits. ### 8. **Investments** **Buy and Sell Shares:** - Access EasyEquities from the app to buy and sell shares, saving 20% on brokerage fees across all trades. ### 9. **Prepaid Services** **Buy Prepaid Airtime, Data, and Electricity:** - Purchase prepaid airtime, data bundles, and electricity for yourself or others quickly under the “Prepaid” section. ### 10. **Security Features** **Enable Biometric Login:** - For added security, enable fingerprint or facial recognition in the app settings. **Receive Transaction Alerts:** - Stay updated with free in-app notifications for all transactions with Money In/Money Out messages. **Secure Your Device:** - Keep your smartphone safe and in your possession at all times. If your device is lost or stolen, contact Capitec immediately. ### 11. **Getting Help and Support** **Access Help and Support:** - If you need assistance, visit the “Help” section within the app. - You can also contact Capitec customer service directly from the app for further support. ### 12. **Logging Out** **Log Out Securely:** - To log out, tap on your profile icon and select “Log Out.” Always ensure you log out after using the app, especially on shared devices. With this guide, you’re ready to use the Capitec Bank app to manage your finances securely and efficiently. Enjoy the convenience of having full control of your banking needs right at your fingertips!