BankID security app

**BankID Security App User Guide** Welcome to the BankID Security App, your secure mobile identification solution for accessing various services and verifying your identity online. This guide will help you set up and use the BankID Security App effectively. ### 1. **Getting Started** **Download and Install the App:** - Visit the App Store or Google Play Store and search for "BankID Security App." - Download and install the app on your smartphone or tablet. **Activate Mobile BankID:** - To use the app, you need to have a Mobile BankID issued by one of the supported banks: Danske Bank, Handelsbanken, ICA Banken, Länsförsäkringar, Nordea, SEB, Skandia, Sparbanken Syd, Swedbank, or Ålandsbanken. - Log in to your online banking or visit your bank’s app to request and activate Mobile BankID. ### 2. **Using the BankID Security App** **Log In to Services:** - When accessing an online service (such as online banking or government portals) that requires identity verification, select the option to log in with Mobile BankID. - Open the BankID Security App on your device. **Authenticate Your Identity:** - After opening the app, you will be prompted to enter your security code. This is the code you created when setting up Mobile BankID. - Once you enter the correct code, your identity will be verified, and you will be logged into the service securely. **Approve Transactions and Sign Documents:** - The BankID Security App can also be used to approve transactions or sign documents electronically. - When prompted, open the app, review the details, and enter your security code to confirm and complete the process. ### 3. **Managing Your BankID** **Check Validity and Manage BankID:** - To view the status of your Mobile BankID, open the app and go to the settings menu. - Here, you can see the expiration date of your BankID and renew it if necessary through your bank. **Update Your Security Code:** - If you need to change your security code, you can do so in the app’s settings. - Follow the prompts to enter your current code and then create a new one. ### 4. **Security Tips** **Keep Your Security Code Safe:** - Your security code is the key to accessing your Mobile BankID. Do not share it with anyone, and avoid writing it down where others can find it. **Enable Biometric Authentication (Optional):** - For added convenience and security, you can enable biometric authentication (fingerprint or facial recognition) if your device supports it. This allows you to authenticate your identity without entering your security code. **Monitor Your BankID Usage:** - Regularly check the app’s activity log to ensure that all transactions and logins are legitimate. - If you notice any suspicious activity, contact your bank immediately. ### 5. **Troubleshooting and Support** **Common Issues:** - If you encounter issues logging in or using the app, make sure your Mobile BankID is up to date and hasn’t expired. - Ensure that your internet connection is stable and that you are using the latest version of the BankID Security App. **Get Help:** - If you need further assistance, visit your bank’s support page or contact their customer service for help with Mobile BankID. **Log Out and Deactivate:** - If you change devices or no longer wish to use the app, make sure to deactivate your Mobile BankID through your bank’s website or app. With this guide, you’re ready to use the BankID Security App to securely manage your online identity and access services with confidence. Stay safe and enjoy the convenience of secure mobile identification.