ASB Mobile Banking

**ASB Mobile Banking - User Guide** Welcome to ASB Mobile Banking, where managing your finances is made simple and secure. This guide will help you navigate the app and utilize its features effectively. ### 1. **Getting Started** #### Download and Install - Visit the Google Play Store or Apple App Store and search for "ASB Mobile Banking." - Download and install the app on your smartphone or tablet. #### Register for FastNet Classic - To use the app, you need to be registered for ASB FastNet Classic (internet banking). - If you are not registered, call 0800 MOB BANK (0800 662 226) or follow the step-by-step instructions provided on the ASB website. ### 2. **Logging In** #### Secure Access - Open the ASB Mobile app and log in using your FastNet Classic credentials. - For enhanced security, set up a PIN code or use biometric authentication (fingerprint or face recognition) if your device supports it. ### 3. **Managing Your Accounts** #### Checking Balances and Transactions - View your account balances and transaction history by tapping on the account from the home screen. - Enable Quick Balance to check up to three account balances without logging in. #### Real-Time Notifications - Set up real-time notifications to stay updated on account activity, such as transactions or low balances. ### 4. **Making Payments** #### One-Off and Automatic Payments - Tap on the “Payments” section to create, edit, or delete one-off and automatic payments. - You can pay to an account number, saved contact, mobile number, email address, or even a Trade Me seller. #### Managing Payees - Add or edit payees in the “Payees” section for faster payments in the future. #### Transfers - Transfer money between your ASB accounts, including transfers to your ASB KiwiSaver Scheme or ASB Investment Fund. ### 5. **Card Management** #### Apply for Cards - Apply for an ASB Visa credit card or Visa Debit card directly from the app. #### Manage Cards - Temporarily lock your card if it’s lost, and unlock it if found. Set or change your card PIN, and cancel or replace your card if needed. - You can also set up Google Pay for your card within the app. ### 6. **Opening and Applying for Accounts** #### Open New Accounts - Open a transaction or savings account with just a few taps in the app. #### Apply for Loans and KiwiSaver - Apply for an ASB Personal Loan, Home Loan, or join the ASB KiwiSaver Scheme through the “Apply” section of the app. ### 7. **Financial Wellbeing Tools** #### Save the Change - Activate the Save the Change feature to round up your purchases and save the difference into your savings account automatically. #### Support Finder - Use Support Finder to explore potential government financial support options that may be available to you and your family. #### Savings Goals - Set and track your savings goals. The app will help you monitor your progress and reach your targets. #### Financial Wellbeing Score - Discover your financial wellbeing score and receive personalized money tips to improve your financial habits. ### 8. **Security Features** #### Real-Time Security Alerts - Receive alerts about any suspicious activity on your accounts and cards in real-time. #### Two-Step Verification - Complete two-step verification for FastNet Classic or when contacting ASB by simply tapping the notification in the app. #### Device Management - Manage and view all devices currently registered with your ASB Mobile app, ensuring your account remains secure. ### 9. **Getting Help and Support** #### Chatbot Josie - For quick assistance, use ASB’s friendly chatbot, Josie, available in the app. #### Customer Support - Access the “Contact Us” section in the app to reach ASB’s customer support team for any inquiries or issues. ### 10. **Additional Features** #### Pair Wearable Devices - Pair your wearable device with the ASB Mobile app for Quick Balances and Quick Transfers on the go. #### Access PDF Statements - View and download PDF statements for your credit card accounts directly from the app. By following this guide, you can fully utilize the ASB Mobile Banking app to manage your finances securely and conveniently. Whether you're checking your balance, making payments, or applying for a loan, the ASB Mobile app provides everything you need right at your fingertips.