ANZ Australia

ANZ Australia Mobile Banking App - User Guide Welcome to the ANZ Australia Mobile Banking App! This guide will help you navigate and make the most of the app's features. 1. Getting Started Download the App: Install the ANZ Australia Mobile Banking app from the Google Play Store. Register: Open the app and register using your ANZ Internet Banking Customer Registration Number (CRN) and password. If you don’t have these, follow the instructions on the app to retrieve them. Security Setup: Set up your preferred login method, such as a password, fingerprint, or facial recognition. 2. Managing Your Accounts View Account Balances: Once logged in, you can view your account balances on the home screen. Transaction History: Tap on any account to view recent transactions and detailed transaction history. Statements: Access and download up to 2 years of statements directly from the app. 3. Making Payments Pay Anyone: Transfer money instantly or schedule future payments to other accounts using Pay Anyone or PayID. BPAY: Pay your bills easily using BPAY. You can set up new billers or select from saved ones. Share or Save Receipts: After making a payment, you can save or share the payment receipt for your records. 4. Card Management Card Controls: If your card is misplaced, temporarily block it through the app. You can also report it lost or stolen, order a new card, or change your card PIN. Card Activation: Activate your new ANZ card easily by selecting the card and following the on-screen instructions. 5. Money Management Set Up PayID: Create a PayID to receive payments quickly and securely. Spending Insights: Access detailed insights into your spending habits, with automatic categorization of transactions. Saving Goals: Set up and track savings goals directly within the app. Track Payments: Use the app to view, manage, and approve scheduled payments. 6. Notifications and Alerts Receive Notifications: Set up alerts for important account activities, such as low balances or large transactions. Push Notifications: Stay informed with push notifications for real-time updates. 7. Accessing Help and Support Message Us: If you need assistance, use the "Message Us" feature to chat with an ANZ representative directly from the app. Find Branches and ATMs: Use the app to locate the nearest ANZ branch or ATM. 8. Security Features Login Security: Use biometric login (fingerprint or facial recognition) for quick and secure access. Fraud Alerts: The app will notify you of any suspicious activity on your account, ensuring your funds are protected. 9. Additional Features Apply for Accounts: Open new ANZ accounts directly from the app in just a few minutes. Personalized Insights: View your spending patterns and receive personalized financial insights. International Payments: Send money overseas to over 100 countries with ease. 10. Updating the App Keep Your App Updated: Regularly update the app to access the latest features and security enhancements.