Alipay

**Alipay - User Guide** Welcome to Alipay, a leading platform for payments and digital services in China. This guide will help you set up and use Alipay effectively, whether you’re a Chinese resident or a foreign visitor to China. ### 1. **Getting Started** #### Download and Install - Visit the Google Play Store or Apple App Store and search for "Alipay." - Download and install the app on your smartphone. #### Sign Up - Open the Alipay app and sign up using your mobile phone number. - Follow the prompts to verify your phone number and create an account. ### 2. **Setting Up Your Account** #### For Chinese Residents - **Add a Bank Account**: Link your Chinese bank account to Alipay by selecting “Add Bank Account” and entering your bank details. You will need your Chinese ID and bank account information. - **Verify Your Identity**: Complete the identity verification process by following the in-app instructions. #### For Foreign Visitors - **Add a Credit Card**: Foreign visitors can link their international credit card to Alipay by selecting “Tour Pass” within the app. Enter your card details to enable payments during your stay in China. - **Identity Verification**: You may be required to verify your identity using your passport. ### 3. **Making Payments** #### In-Store Payments - **Scan to Pay**: Use the “Scan” feature in the app to scan the QR code displayed at the merchant’s checkout. - **Show Your QR Code**: Alternatively, you can display your personal QR code in the app for the merchant to scan. This method is commonly used in small shops and markets. #### Online Payments - **Online Shopping**: When shopping online, select Alipay as your payment method at checkout. Follow the prompts to complete the payment using your linked bank account or credit card. ### 4. **Managing Your Wallet** #### Checking Your Balance - Go to the “My Wallet” section to view your account balance and recent transactions. - For Chinese residents, this will show your linked bank account balance. For foreign visitors, it will display the balance available through your connected credit card. #### Adding Funds (for Foreign Visitors) - Use the “Tour Pass” feature to add funds to a virtual card within Alipay, which can be used for payments during your stay in China. ### 5. **Other Features** #### Transfers and Bill Payments - **Transfers**: Send money to friends or family using the “Transfer” feature. You can send money directly to their Alipay account or linked bank account. - **Bill Payments**: Use Alipay to pay utility bills, mobile phone top-ups, and other services directly from the app. #### Discounts and Offers - Check the “Discover” section for special discounts, coupons, and promotions available at participating merchants. ### 6. **Security and Privacy** #### Enabling Security Features - Set up a payment password and enable fingerprint or facial recognition for added security. - Access these settings in the “Account Settings” section to ensure your account is secure. #### Managing Notifications - Customize your notification preferences to receive alerts about transactions, promotions, and account activity. ### 7. **Troubleshooting and Support** #### Common Issues - **Payment Declined**: Ensure your bank account or credit card is correctly linked and has sufficient funds. - **App Not Working**: Try restarting the app or your device. Make sure you have the latest version of the app installed. #### Contacting Support - For further assistance, use the in-app support feature to contact Alipay’s customer service. Support is available in multiple languages, including English. By following this guide, you can effectively use Alipay to manage your payments and take advantage of the app’s features while in China. Whether you’re paying for everyday purchases or managing your finances, Alipay provides a secure and convenient platform to meet your needs.